• Free delivery on orders above £15
  • Free returns
  • Free sample with your order*

TERMS OF SUPPLY

F1fragrances.com is a site operated by Shaneel Enterprises Limited. We are registered in England and Wales under company number 02171783 and have our registered office at 78 Wembley Park Drive, Wembley, Middlesex, HA9 8HE, UK. It is a limited company.
SA Designer Parfums Limited is registered in England and Wales under company number 04198899 and has its registered office at Amertrans Park, Bushey Mill Lane, Watford Hertfordshire, WD24 7JG. It is a limited company which forms part of the Shaneel Group of companies.

Transactions concluded through this Website

These terms of supply (together with the documents referred to on it) tell you the terms of supply on which we supply any of the products listed on this Website. Please read these terms of supply carefully and make sure that you understand them, before ordering any products from this Website. You should understand that by ordering any of our products, you agree to be bound by these terms of supply. You should print a copy of these terms of supply for future reference. Please tick the box on the page where you purchase products if you accept them. Please understand that if you refuse to accept these terms of supply, you will not be able to order any products from this Website.

Service Availability

Some restrictions are placed on the extent to which we accept orders from specific countries. If we are unable to ship to your country, it will either be stated in our terms of supply or you will be informed at the checkout.

Your Status

By placing an order through this Website, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.

How the contract is formed between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched ("Dispatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation. All advertisements and communications made by us on this Website are "invitations to treat", not offers. This means that if products shown on the site are not available or are incorrectly priced or otherwise incorrectly described, we are not obliged to sell you those products unless they have been confirmed in a Dispatch Confirmation. The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.

Third Parties

We may provide links on this Website to the websites of other companies. We give no undertaking that products you purchase from third party sellers through this Website, or from companies to whose website we have provided a link on this Website, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. We will notify you when a third party is involved in a transaction, and we may disclose your personal information related to that transaction to the third party seller. Please refer to Price and Payment regarding our payment processing. If you are contracting as a consumer, this DISCLAIMER does not affect your statutory rights against us. If you would like information about your legal rights you should contact your local trading standards or citizens advice bureau.

Availability and Delivery

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
Items will be shipped as soon as possible, and should arrive within the following timescales:
Country Cost Service Delivery Expectation
UK Free Royal Mail Tracked 24 1-2 Business Days
Europe Free Royal Mail International Tracked / DHL 5-10 Business Days
Estimated delivery times are a guide only and commence from the date of the Dispatch Confirmation. If no one is available to sign, the parcel may be left with a neighbour or instructions will be left on how to arrange redelivery or collection.
We currently ship to the following countries:
  • Austria
  • Belgium
  • Croatia
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Spain
  • Sweden
  • United Kingdom

Risk and Title

The products will be your responsibility from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges. If you have not received your products within 10 days from the Dispatch Confirmation, you must notify us immediately by email or +44 (0) 1923 204450, quoting your order number. If you fail to inform us of non-delivery within this time we will not refund or replace the products.

Price and Payment

The price of the products and our delivery charges will be as quoted on this Website from time to time, except in cases of obvious error. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. We will normally verify prices as part of our dispatch procedures. If the pricing error is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price. We accept payment with most major credit cards. We do not store credit card details. Payment is handled by Barclays EPDQ and PayPal Express. Any losses incurred or sustained by customers who transmit information by means or e-mail or other internet link shall be borne solely and exclusively by that customer and in no event shall any such losses in whole or in part be borne by us. When using a public computer, you must sign out when you have finished shopping.

Sampling

We hope that you will love your fragrance. However, please try your complimentary 1.5ml sample before opening your purchased fragrance. If for any reason you are not happy with the scent, you can return it unopened for a full refund within 60 days. Receiving the complimentary sample (1.5ml / 0.05 fl. oz.) is excluded when ordering The F1 Engineered Discovery Set (Eau de Parfum - 5 x 1.5ml / 0.05 fl. oz.).

SCENT FINDER

When taking part in the Engineered Collection Scent you have the option to receive up to two Eau de Parfum 1.5ml / 0.05fl.oz. free samples. While stocks last. Delivery charge £3.90. Sample delivery service only applies for the UK. ROW is exempt from 1.5ml sample deliveries

Refunds

Refunds apply for the UK and Europe products bought from our website for personal use (not resale).
Please note:
  • Refunds include the retail price of the returned product
  • Refunds can only be credited to the debit or credit card used to buy the product
  • Returns within the UK are free. If you’re returning something from Europe, you’ll need to pay postage
  • You can only return your 75ml Fragrance if unopened and in a sellable condition, unless received faulty
  • Refunds exclude Discovery Sets unless item is proven to arrive faulty
  • We can only except return from purchases on f1fragrances.com. We can’t except returns from any third parties.
If you have any questions, please contact us: Enquiries@f1fragrances.com

Returns

UK Returns
If you’d like to return a full sized 75ml product (discovery sets exempt from returns) you bought from our website and you live in the UK, simply contact us at Enquiries@f1fragrances.com and we will send you a pre-paid returns label, to attach to the outer packaging to post via your local post office.
Please include a paper document stating your original order number and contact name.
Europe Returns
If you’d like to return a full sized 75ml product (discovery sets exempt from returns) you bought from our website and you live in Europe, simply return using your postal service and return the below address.
Our return address is:
F1 Fragrances Returns
Amertrans Park
Bushey Mill Lane
Watford, Herts
WD24 7JG
UK

Please include a paper document stating your original order number and contact name. We would recommend you keep proof of postage until your refund has been completed.
Unfortunately, we cannot accept liability for products lost, undelivered or damaged in the post.

Our Refunds Policy

If for any reason you are dissatisfied with any product, simply follow the directions below to return the product fourteen days after receipt of the products by you, and we will promptly process your request and refund your money, unless a product is bring returned due to being faulty. Please ensure the product is in all its original packaging and has not been used. Please contact our customer service team before returning any item and we will provide details of where to send it to. We will refund any money received from you, normally by using the same method originally used by you to pay for your purchase. Refunds will be processed without undue delay.

Competitions and Prize Draws

From time to time we may run competitions and prize draws (a “Promotion”). Each Promotion will have its own specific terms which will be published on this Website. The following general terms will apply:
  • There is no cash alternative to the Promotion prize.
  • All entrants must be over the age of 18.
  • Our decision is final and no correspondence will be entered into.
  • Details of the name and county of the Promotion prize winner will be provided upon written request to anyone who writes within one month of the closing date of the competition.
  • No responsibility is accepted for the provision of incorrect information or entries that are not received by us for any reason.
  • Promotions are not open to anyone associated with the Shaneel Group.
  • The promoter of any Promotions shall be SA Designer Parfums Limited unless otherwise stated.

Promotional Codes and Voucher Codes

From time to time we may issue promotional discount codes / voucher codes (a “Code”). Each Discount Code will have its own specific terms which will be published on the relevant this Website. The following general terms will also apply:
  • Codes cannot be used in conjunction with any other discount, promotion or on sale items;
  • Codes cannot be used to purchase gift vouchers;
  • Codes are strictly personal and non-transferable;
  • Codes are only valid for use on the relevant this Website and not in any other stores or websites;
  • We reserve the right to withdraw any Code from use at any time without prior notification and at our sole discretion;
  • There is no cash alternative for the Code;
  • If cancelling an order placed using a Code, the value of the Code will not be refunded; and
  • Codes must be entered when you checkout and cannot be used at a later time if you fail to do so.

Free gifts with purchase

From time to time, we may run special promotions where we offer free gifts with purchases on certain products, or over certain order values. There may be a selection of gifts on offer, and customers may be required to add their choice of free gift to their basket on checkout. The following general terms will also apply:
  • Gifts cannot be added to orders retrospectively (i.e. if you forget to add your free gift, we will not be able to add this for you after your order has been placed)
  • Gift choices cannot be amended after an order has been placed.
  • All free gifts are subject to stock availability.
  • We may offer an alternative if the one selected is not available.
  • Free gift offers may be withdrawn at any time and without further notice.
  • Gift images displayed on the website are for illustration purposes only.
  • There is no cash alternative to free gifts.

Warranty

We warrant to you that any product purchased from us through this Website will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

Our Liability

If we fail to comply with these terms of supply, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms of supply or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this Contract. We only supply the product for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We do not in any way exclude or limit our liability for:
  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
  • any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples);
  • defective products under the Consumer Protection Act 1987 and
  • any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Import Duty

If you order products from this Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using this Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Notices and Communications

All notices given by you to us must be given to Shaneel Enterprises Limited unless we specify otherwise, at: Shaneel Enterprises Limited, Amertrans Park, Bushey Mill Lane, Watford, Herts, WD24 7JG. By email to: mail@shaneel.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

Transfer of rights and obligations

We may transfer our rights and obligations under these terms of supply to another organisation, but that will not affect your rights or our obligations under this Contract. You may only transfer your rights and obligations under this Contract if we agree to this beforehand in writing.

Events Outside our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following types of events: industrial action; riot, terrorist attack or threat of terrorist attack; natural disasters such as fires, floods or earthquakes; pandemics and epidemics; impossibility of the use of public or private telecommunications networks. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Waiver

No waiver by us of any (a) default, or (b) right or remedy under the Contract or any of these terms of supply, will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Survival

Each provision of these terms of supply shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Our Right to Vary These Terms of Supply

We have the right to revise and amend these terms of supply from time to time. You will be subject to the policies and terms of supply in force at the time that you order products from us.

Law and Jurisdiction

Contracts for the purchase of products through this Website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including noncontractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.

Third Party Rights

A person who is not party to these terms of supply or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
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